Senior Operations Manager (Serbia)

About the job

Globe Williams International is a multinational organization that provides Total Integrated Facility Management Services to businesses of all industries worldwide. Established in Australia in 1999, we now have offices across Europe, Asia Pacific, North America, and Africa. With our diverse divisions and subsequent combined intelligence, we offer a limitless range of facility related services and goods. We build strategic long-term partnerships with all our clients and remain focused, dedicated, and steadfast in supporting their daily operations and integral in the achievement of their goals. Our motto? “Let us make it happen for you”.

About the Role: As a Senior Operations Manager, you’ll oversee the operations of our facilities, ensuring seamless service delivery that aligns with our commitment to excellence. Your role will involve strategic planning, team leadership, and the continuous improvement of operational processes to achieve efficiency and client satisfaction.

Key Responsibilities:

  • Leadership and Team Management: Direct the operations team, promoting a culture of high performance, continuous improvement, and professional development. Ensure clear communication of goals and foster a collaborative environment to achieve operational excellence.
  • Strategic Operations Oversight: Oversee the day-to-day operations, ensuring services are delivered in accordance with the highest standards and contractual obligations. Regularly review operational processes for high level efficiency.
  • Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and expectations to ensure high levels of satisfaction. Act as an escalation point for operational issues and resolution.
  • Subcontractor Management: Maintai robust relationships with subcontractors to ensure that the services provided meet our high standards of quality and efficiency. Oversee the selection, negotiation, and performance evaluation of subcontractors, ensuring alignment with project objectives and compliance with contractual agreements.
  • Quality Assurance and Compliance: Implement and monitor quality control measures to meet and exceed industry standards. Ensure all operations comply with legal regulations, health and safety standards, and environmental policies.
  • Budget and Financial Management: Develop and manage the operational budget, ensuring financial efficiency. Oversee procurement and contract management to optimize expenses and investments.
  • Innovation and Best Practices: Adoption of best practices in facility management to enhance service delivery and operational efficiency.
  • Crisis and Risk Management: Develop and implement risk management strategies to mitigate operational risks.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) for the operations team, aligning with company objectives to ensure accountability and performance tracking.


  • Proven experience in operational leadership, ideally (but not necessarily) within the Facility Management sector.
  • Excellent strategic planning, team leadership, and communication skills.
  • Ability to adapt to dynamic environments and lead through change.
  • Fluency in English is mandatory, enabling effective communication across our global network and with international clients

What We Offer:

  • Competitive remuneration package.
  • Opportunity to work with a global leader and shape the future of the industry.
  • A supportive and dynamic work environment that fosters professional growth.
  • Access to international best practices and the chance to contribute to a sustainable, innovative future.
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About Globe Williams International:
One of the leading Facility Management Group established in Australia 23 years ago and has since expanded to include 38 offices around the globe. Globe Williams International’s core business is to provide Integrated Facilities and Property Management Services and related goods to a vast range of commercial business sectors on a local, national, and international scale. The commitment to service excellence and continued success allows the company to stand at the leading edge of its industry as a multi-national organisation represented in 34 countries over five continents, with most of them in the dynamic fast developing world regions in EMEA and APAC.